Privacy policy

Privacy Policy

Last updated: January 2026

HĀNM (“HĀNM”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us through our website www.hanm.ae or our related digital platforms.

By using our website, you agree to the practices described below.

Who We Are
HĀNM is operated by HANM ECOM FZCO, a company registered under the International Free Zone Authority (IFZA), Dubai, United Arab Emirates.
Registered Office: IFZA Business Park, Dubai Digital Park (DDP), P.O. Box 342001, Dubai, UAE
Email: support@hanm.ae

Information We Collect
We collect information you provide directly and information collected automatically when you use our website.

Information you provide directly may include your name, email address, phone number, billing and delivery address, payment and transaction details (processed securely by our authorised payment providers), account login details if you create an account, and any communications you send to us via email or contact forms.

Information collected automatically may include your device type, browser type, IP address, and website usage data, as well as information collected through cookies and similar technologies.

We only collect personal information that is necessary to process orders, provide customer service, comply with legal obligations, or improve your experience.

How We Use Your Information
We use your personal information to process and deliver orders, communicate order confirmations and delivery updates, provide customer support, manage returns and refunds, send marketing communications where you have opted in, improve our website and product offerings, and comply with legal and regulatory requirements.

You may unsubscribe from marketing communications at any time by using the link provided in our emails or by contacting us directly.

Sharing Your Information
We do not sell or rent your personal data. We may share limited information with trusted third-party service providers who assist in operating our business, including payment processors, delivery and logistics partners, and IT or analytics providers.

All third parties are contractually required to protect your information and to use it only for the specific purpose for which it is shared.

Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy. In most cases, this is up to six years to meet accounting, legal, and regulatory obligations, unless a longer retention period is required by law.

Your Rights
Under applicable UAE and GCC data protection laws, you have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion where legally permissible, withdraw consent for marketing communications, and object to certain processing activities.

Requests relating to your rights may be submitted to support@hanm.ae.

Cookies
Cookies are small files stored on your device that help improve website performance, functionality, and user experience. You may manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While no system can be guaranteed to be completely secure, we regularly review and update our security practices.

Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page, and the “Last updated” date will be revised accordingly.

Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
HANM ECOM FZCO
Email: support@hanm.ae
Registered Office: IFZA Business Park, Dubai Digital Park (DDP), P.O. Box 342001, Dubai, United Arab Emirates